Return Policy
Return requests must be submitted within the return period(s) listed below:
Original Artwork: nine (9) calendar days from the date of delivery
Open Edition Prints: seven (7) calendar days from the date of delivery
Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:
Original Artwork Return Policy
From the time you receive your original artwork, you have nine (9) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned and procedures have been met. So, if you receive artwork you’ve purchased through Gas Art Supply and are not fully satisfied, you have:
If you do not notify us of your intent to return the work within 9 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within nine (9) days of your merchandise delivery date, please between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday email toferreira@alum.calarts.edu to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
If you are unsure of how to package your artwork properly, you may reference the Packaging Guidelines used by reputable business Saatchi Art for instructions on how to safely package artwork for shipment.
Step 3 – Email gasartsupply@gmail.com with proof of purchase, proof of shipment, and any other order information related to your return to complete the return process.
Once the piece safely reaches the artist, Gas Art Supply will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
What to Do If the Artwork Arrives Damaged
Step 1 – Within nine (9) days of your merchandise delivery date, between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday email toferreira@alum.calarts.edu to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to toferreira@alum.calarts.edu.
Step 4 - A Gas Art Supply support representative will contact you to discuss next steps.